Let me guide you through the steps. Before we proceed, please know that disconnecting accounts deletes any transactions that still need to be reviewed. If they're older than 90 days, you won't be able to download them into QuickBooks again. I'm adding this article for more details: Disconnect or delete an account connected to online banking.
Just in case you want to reconnect your bank account again to QuickBooks, feel free to check out this article for the detailed steps and information: Connect bank and credit card accounts to QuickBooks Online.
Have a good day and keep safe. Thank you so much this solution worked! I initially chose the Business Card option and that connection gave me same previous error. Don't know what the difference is but I have both personal and business amex accounts might be related to that.
I tried unlinking and relinking, and also tried to see if going the amex parent account route would work, but it will not let me select both cards to download to the same QBO account. How do we get this working again? It is a headache to download manual data and sort through duplicates for several hundred transactions. I know it can get frustrating going through multiple troubleshooting steps and not having any of them work, taxesrita. Banking related concerns usually require troubleshooting steps that need to be performed more than one attempt.
I appreciate you for disconnecting and reconnecting the accounts to get this sorted out. If you're trying to download the transactions to one account, just connect only the parent account.
If you'll want to download the bank data to the individual accounts, then connect the sub-accounts not the parent account. You can check out the About bank or credit card subaccount setup article for more details about this one.
To better isolate this issue, let's try manually updating your bank on the Banking page to refresh the connection. If the same things happen, let's check on your bank's end if they are having maintenance or system issues. If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.
I know it's inconvenient to manually upload transactions into QBO , however, this is the workaround we can perform to import the data onto your account.
Here's how to reach them:. For more details, see Support hours and types article. Visit our Banking page for more insight about managing your bank transactions. The Community will always have your back if you need a hand with reconciling your bank accounts or any QBO related. We are just one post away. Why has this not been resolved yet? You keep upping your monthly software fee, but can't get this taken care of for your customers?
Not right. I spent hours on this Intuit chat and trying to disconnect, re-link to no avail, clearing cookies and the cache umpteen times, incognito windows, etc. I was able to disconnect delete the account and re-link it with a new name. Is this going to be an annual issue? Online banking issues usually occur when a financial institution i. AMEX is performing updates i. With this, I'd recommend logging into your AMEX bank's website from time to time to keep you updated with their latest news and upgrades.
Let me guide you how. Here's an article that'll further guide you to fix any error messages or when you're unable to see recently downloaded bank transactions: What to do if you get a bank error or can't download transactions in QuickBooks Online.
It also includes links to fix specific download errors. This way, you're able to keep your books accurate and updated.
You can check out this article for the detailed steps: Categorize and match online bank transactions in QuickBooks Online.
It also includes instructions about excluding personal or duplicate transactions. Additionally, I'd recommend reconciling your bank account every month. This will effectively monitor your income, expenses, and the growth of your business.
You can refer to this article for the step-by-step guide: Reconcile an account in QuickBooks Online. It also contains details about editing completed reconciliations. Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your online banking account and transactions in QBO.
I'm just around to help. Take care. How did you remove the connection from QB in the Amex website? I've been all through the website and I can't figure out how to do that. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now.
Level 1. Can anyone else update their AMEX connection for the new features? Labels: QuickBooks Online. Reply Join the conversation. Try again in a few hours. QuickBooks Team. Here's how: Sign in to your bank's website and export your bank transactions.
In your QBO account, go to the Banking menu. From the Update drop-down, select File upload. Click Browse and select the web-connect file from your bank. Follow the on-screen steps in mapping the data. Level 2. I have had the same problem for a week. I'm ready for Intuit to own the problem. No error resolutions work that have been provided by Intuit. And there is nothing wrong with the American Express website. I've even contacted American Express about it - who has done a number of troubleshooting options with me and can't find anything wrong on their side.
Intuit is the only factor in this equation that isn't trying to do anything to resolve the issue-other than posting the same "error resolutions" all over the community that do not work.
Yet, no matter how many users tell them that about a variety of banks and credit card issuers From the feeds, this has been going on for months for some users. I hope Intuit gets it resolved soon Hi, ecairns , alisa , and sbalk Thank you for reaching out to the Community space. Let me share some information about the connection error you encountered while downloading transactions from your American Express account. The error has been reported as an ongoing issue when connecting with AMEX.
Currently, our Online banking team is working diligently to look for a fix for this unexpected behavior as early as possible. We thank you for your patience. Enjoy your day! Thanks for reaching out. I'm on hold with support at this very moment. Half the agents that I've spoken with don't even know that there's an issue. I'm holding to speak to someone higher up. The time that I'm not getting paid is adding up as is my frustration. Thank you. I've wasted about an hour on the phone with Quickbooks.
They're blaming Amex and said 7- 15 business days but "may stretch out to at least 20 business days". This is such BS. I would ask each customer to log into their amex and connect to quickbooks from within the amex website. It takes 2 minutes and is very easy. I don't have login credentials for these clients so I'll guess I'll have to have them do this. They're as slow as QB.
Unfortunately, one is a personal account so it's not an option. Thank you! I went to download them into a. Also, since I use my Amex for my quarterly tax payments, it now looks like I didn't make any payments for the year. Has anyone on this thread been successful connecting via the Amex website?
I located the link and tried to connect but received an error message. My account has had the same issue. Following to see what updates there are. For more details in fixing errors such as duplicate transactions or duplicate opening balance entries, you can check this article: What to do if you see a bank error or bank transactions won't download.
Feel free to drop a comment here if you something to ask in mind. I'll keep my notifications open. Stay safe and well! Thanks for the detailed reply. I seemed to get the sync back working following your instructions! But I have a weird problem. See attached file. The account says I have 11 transactions for review. But in the list there is none. How can I fix this? I appreciate the details that you gave, 5ortly. Allow me share some information about the problem that you're getting when it comes to your bank transactions.
We currently have an ongoing issue for American Express users wherein transactions don't match as what is shown on the For Review tab. Our engineers are now evaluating the root cause of this matter so you can get back on track. To stay in the loop with the latest status of this hurdle, I recommend contacting our Customer Care Team. This way, you'll receive an email notification once any updates on this issue are made available.
I'd also like to add these links below to guide you in categorizing and reconciling your bank transactions successfully in QuickBooks Online:. Know that you can always visit the Community if you have any other concerns. I'll be around to lend a helping hand. Have a lovely day! I have followed the instructions here to a "t".
I cannot get Amex reconnected for my client. I have disconnected both from Quickbooks and from the Amex website. When I attempt to reconnect, when I get to the step where I select the proper account from the chart of accounts, Quickbooks tells me:.
Thanks for letting us know that you have already tried the steps provided in this thread, jaspitzer. I have a few more steps to share that can help resolve common banking issues in QuickBooks Online. Start by switching to an incognito or private browsing session. These keyboard shortcuts can start a session depending on the browser that you're using:. If you can't still add the account, please contact our phone or chat support teams. They'll take a closer look at this to check what's causing the issue.
Here's how:. Same issue here for the past few months with amex not syncing - except only one of my card user transactions are being imported and the other one is not. Same amex account and 2 users. Current version only has current statement and transactions since last statement, no date range.
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